[{"title":"What is the loyalty program?","content":"

Our loyalty program is designed to reward our valued customers with points for every purchase they make. These points can be redeemed for discounts, special offers, and exclusive rewards.

"},{"title":"How do I join the loyalty program?\n","content":"

Joining is easy! Simply sign up on our website(BODYLUV), and you’ll automatically become a member of our loyalty program.

"},{"title":"How do I earn points?","content":"

You earn points for every purchase you make. The number of points you earn depends on the amount you spend. Occasionally, we also offer bonus points for specific promotions or activities. Every SGD1.00 spent equals 10 points.

"},{"title":"How do I redeem my points?","content":"

Points can be redeemed as a discount or other rewards(if any) within your account and you may use the discount during checkout. Simply select the option to use your points, and the equivalent discount will be applied to your purchase.

"},{"title":"Why I did not see points reflected for may pass orders?","content":"

Our loyalty program launched and effective as at 28 June 2024, all orders placed before this date is not entiltled for the reward points. Kindly refer to our Loyalty Program Terms and Conditions : https://bodyluv.sg/pages/loyalty-program-terms-conditions

"},{"title":"Do my points expire?","content":"

There is no expiration date on the points, unless otherwise announced by us(BODYLUV)

"},{"title":"Can I transfer my points to someone else?","content":"

Points are non-transferable and can only be used by the account holder who earned them.

"},{"title":"How can I check my points balance?\n","content":"

You can check your points balance by logging into your account on our website or by asking one of our customer support.

"},{"title":"What happens if I return an item?\n","content":"

Order(s) that use the points for discount or other rewards are fully non-refundable.

"},{"title":"Can I combine points with other discounts or promotions?\n","content":"

In most cases, points can be combined with other discounts or promotions. However, please contact customer support for any restrictions.

"},{"title":"What should I do if I have a problem with my loyalty account?\n","content":"

If you encounter any issues with your loyalty account, please contact our customer support for assistance.

"},{"title":"Is there a fee to join the loyalty program?\n","content":"

No, joining our loyalty program is completely free!

"},{"title":"Can I earn points on sale items?\n","content":"

Yes, you can earn points on sale items unless otherwise specified in the promotion terms.

"},{"title":"How will I know about special promotions and offers for loyalty members?\n","content":"

We will notify you of special promotions and offers via email (if any)l, so make sure your contact information is up to date in your account settings. You can also check our website for the latest updates.

"}]

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